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翻訳と辞書　辞書検索 [ 開発暫定版 ] スポンサード リンク Frank Eliason ： ウィキペディア英語版 Frank Eliason Frank Eliason is an American corporate executive and author. Referred to as "the most famous customer service manager in the US, possibly the world" by ''BusinessWeek'', Eliason is best known for developing the use of social media in the practice of customer relations. == Career == After a brief career in retail, Eliason worked for Vanguard Investments and the now-defunct Advanta Bank. He joined Comcast as Executive Support Manager in 2007 during a period of high-profile public relations issues, including an incident in which 76-year-old Comcast customer Monica Shaw destroyed equipment in a Comcast office with a hammer after becoming frustrated by the service she received. Additionally, Bob Garfield, the host of NPR's ''On the Media'' and a columnist for ''Advertising Age,'' launched the website ComcastMustDie.com, which attacked the company's customer service. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints, which positively impacted the public perception of Comcast. Eliason, who interacted with more than 10,000 Comcast customers via Twitter, was the subject of significant press attention; he was featured in the ''Wall Street Journal'', ABC News, ''Wired'', the ''Washington Post'', ''BusinessWeek'', ''Forbes'' and the ''Philadelphia Inquirer'', among other publications, and became known as "Famous Frank" inside Comcast.〔 〕 In July 2010, Eliason left Comcast to become Global Director of Social Media at Citi. At Citi, Eliason was recognized by trade magazine ''Bank Technology News'' as one of the Innovators of the Year (2011 and 2012), and in 2013 he was named by the ''Holmes Report'' as one of the 25 top innovators in the public relations industry. He serves on the Board of Directors for the Council of Better Business Bureaus and the Society of Consumer Affairs Professionals. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Frank Eliason」の詳細全文を読む スポンサード リンク 翻訳と辞書 : 翻訳のためのインターネットリソース Copyright(C) kotoba.ne.jp 1997-2016. All Rights Reserved.